Terms and Conditions
SERVICE AGREEMENT
Automatic Payments: You agree to save and maintain a valid credit or debit card in your Time To Pet account, and we will automatically charge your stored payment method when an invoice becomes due. We do not accept cash, checks, money orders, or peer-to-peer transfers through Venmo, CashApp, Zelle, PayPal, or similar services.
Due Dates: Full payment for services is required no later than two days before the start of the scheduled service period or immediately upon receipt of the invoice, whichever comes first. Cancellations: Premiere Pet Sitters of Paso del Norte Inc. does not issue refunds. For same-day cancellations, the full cost of the scheduled service will be charged. Cancellations made 48 to 72 hours prior to the scheduled service will incur a charge of 25% of the total service fee. Cancellations made four or more days in advance will not incur any charges. For Initial Consultations (Meet & Greet appointments), a $15 deposit will be charged if services are not booked and paid for within 14 days of the meeting. Credits, when applicable, will expire and cannot be redeemed after 180 days from the original date of payment. Premiere Pet Sitters of Paso del Norte Inc. reserves the right to refuse the issuance of credits if services are canceled three or more times within any 365-day period.
Third-Party Expenses: Premiere Pet Sitters of Paso del Norte Inc. requires immediate reimbursement for third-party expenses such as veterinary medical care, pet supplies, and locksmith employment if we have paid for such expenses on your behalf. We will make every attempt to contact you to confirm your choice of action in the event third-party expenses are expected or have been incurred. If you cannot be reached in a timely manner, we will charge your stored payment method for the expenses, plus an additional 5% to cover the payment processing fees that are charged to us. It is recommended that you pay third-party vendors directly to avoid this fee.
Past Due Invoices: If your stored payment method becomes expired or removed, or payment fails for any reason, your reservation will be cancelled. If services have already been rendered, or we have paid third-party vendors on your behalf, and the invoice for such rendered services or third-party expenses becomes past due, a $1 late fee will be assessed every day that a balance remains. After 30 days, if the total balance has not been paid, we reserve the right to take legal action to recover the balance owed and/or send the account to a third-party collection agency.
Home Access, Privacy, and Security: By contracting us to care for your pets, you give us the authorization to enter your home as needed to perform the services outlined in each reservation. Before each reservation begins, you agree to disclose if, when, and where other people are expected to be on your property. This may include, but is not limited to, landscapers, housecleaners, friends, or family. Failure to disclose this information may result in cancelled services and/or the police involvement as we are not familiar with who has permission to be on your property or in your home. You warrant that all security cameras are within legal placement and do not have view of any restrooms, toilet areas, sleeping areas, or any other area in which your pet sitter would reasonably expect privacy. For the safety of your pet sitter, you agree to properly secure your property to the best of your ability prior to leaving the premises. You give us the authorization to employ a locksmith on your behalf in the event of a malfunction of the lock, key, or remote-control entry device. Unless such employment becomes necessary due to our negligence or misconduct, you accept full financial responsibility for the cost of employing a locksmith. See “Third-Party Expenses” for more information.
Emergency Guardians: If you are unable or unwilling to resume custody, care, and control of your pet during or after a reservation, and/or we are unable or unwilling to complete or extend your reservation, you authorize us to transfer care, custody, and control of your pet to any of the individuals listed as Emergency Guardians in your Time To Pet profile. You certify that the individuals listed have been informed of their designation as Emergency Guardians for your pet. If all listed Emergency Guardians are unable or unwilling to accept custody, care, and control of your pet if called upon to do so, your pet may be brought to a kennel or boarding facility at your expense. See “Inclement Weather” for more information.
Inclement Weather: You agree to provide at least one Emergency Guardian specifically for Inclement Weather emergencies. Your Inclement Weather Guardian should live within walking distance, be home during the dates of your reservation, and be able to enter your home to care for your pet if called upon to do so in the event severe weather or natural disaster has caused roadways to be impassable or unsafe to travel, preventing us from reaching your pet.
Pet and Household Supplies: You are responsible for providing adequate pet care and household cleaning supplies for the duration of each reservation. Supplies may include, but are not limited to, food, medication, medical supplies, a sturdy harness or collar, leash, appropriately sized crate, litter, litter bags, cleaning sprays, rags, paper towels, vacuum, broom, and mop. If supplies run out during the reservation, we will attempt to contact you. If unreachable, we will use reasonable judgement and may purchase missing supplies at your expense. See “Third-Party Expenses” for details.
Vaccinations & Zoonotic Disease: You warrant that your pet is currently vaccinated for rabies as required by state law; OR your pet is not currently vaccinated for rabies, but your pet’s veterinarian has provided a medical waiver. You warrant that your pet has no known zoonotic diseases, and should you be made aware of a zoonotic disease, you will notify Premiere Pet Sitters of Paso del Norte Inc. promptly and/or cancel your scheduled services.
Pet Abandonment: If you fail to resume care, custody, and control of your pet on the agreed upon date and time, and extended reservation charges are incurred and remain unpaid for 10 days, and reasonable effort to compensate Premiere Pet Sitters of Paso del Norte Inc. has not been made by yourself or your representative, your pet will be considered “Abandoned”. Premiere Pet Sitters of Paso del Norte Inc. is authorized to sell Abandoned pets at public or private sale, give the pet away, or turn the pet over to the humane society, animal shelter, or other facility.
Liability: Unless caused by our negligence or willful misconduct, you release us from all liability related to: Any breach of security by a third party that results in loss of or damage to your property and/or pet, such as burglary or criminal trespass; Any mishap of whatsoever nature which may befall your pet while unsupervised; Any damages beyond the control of Premiere Pet Sitters of Paso del Norte Inc. , such as damage caused by the elements, severe weather, or natural disaster; Transporting your pet to and from any veterinary clinic, kennel, or boarding facility, and the expense thereof; Medical expenses and damages resulting from an injury to your pet sitter, other pets, other people, and property which were caused by your pet. Premiere Pet Sitters of Paso del Norte Inc. is not liable for any damages reported 24 hours or more after a reservation has ended. The maximum liability we shall have in any claim will not exceed the sum of the total fees paid to us. You have no right to special, punitive, circumstantial, or other damages.
Veterinary Medical Care: In the event your pet experiences a medical event or emergency and you cannot be reached in a timely manner, you give us the authorization to seek medical attention from the veterinary facility of our choosing, and to make decisions on treatment recommendations from the attending veterinarian(s). You authorize the release of your pet’s medical records from their regular veterinarian to aid in their care. Costs will be incurred for the medical assessment and care of your pet, and you accept full financial responsibility for such costs. See “Third-Party Expenses” for more information.
Pet Photos: Premiere Pet Sitters of Paso del Norte Inc. retains ownership of pet photos and recordings taken during services. These will be used exclusively for the pet journal provided to the client and will not be used for website, social media, or marketing purposes without explicit client consent. By digitally signing below, you agree to the terms and conditions outlined in this Agreement.
PAYMENT AUTHORIZATION
Automatic Payments: You agree to save and maintain a valid credit or debit card in your Time To Pet account, and we will automatically charge your stored payment method when an invoice becomes due. We do not accept cash, checks, money orders, or peer-to-peer transfers through Venmo, CashApp, Zelle, PayPal, or similar services.
Due Dates: Full payment for services is required no later than two days before the start of the scheduled service period or immediately upon receipt of the invoice, whichever comes first.
Cancellations: Premiere Pet Sitters of Paso del Norte Inc. does not issue refunds. For same-day cancellations, the full cost of the scheduled service will be charged. Cancellations made 48 to 72 hours prior to the scheduled service will incur a charge of 25% of the total service fee. Cancellations made four or more days in advance will not incur any charges.
For Initial Consultations (Meet & Greet appointments), a $15 deposit will be charged if services are not booked and paid for within 14 days of the meeting. Credits, when applicable, will expire and cannot be redeemed after 180 days from the original date of payment. Premiere Pet Sitters of Paso del Norte Inc. reserves the right to refuse the issuance of credits if services are canceled three or more times within any 365-day period.
Past Due Invoices: If your stored payment method becomes expired or removed, or payment fails for any reason, your reservation will be cancelled. If services have already been rendered, or we have paid third-party vendors on your behalf, and the invoice for such rendered services or third-party expenses becomes past due, a $1 late fee will be assessed every day that a balance remains. After 30 days, if the total balance has not been paid, we reserve the right to take legal action to recover the balance owed and/or send the account to a third-party collection agency.
Third-Party Expenses: Premiere Pet Sitters of Paso del Norte Inc. requires immediate reimbursement for third-party expenses such as veterinary medical care, pet supplies, and locksmith employment if we have paid for such expenses on your behalf. We will make every attempt to contact you to confirm your choice of action in the event third-party expenses are expected or have been incurred. If you cannot be reached in a timely manner, we will charge your stored payment method for the expenses, plus an additional 5% to cover the payment processing fees that are charged to us. It is recommended that you pay third-party vendors directly to avoid this fee. By digitally signing below, you agree to the terms and conditions outlined in this Payment Authorization.
KEY HANDLING AGREEMENT
Key Handover: You agree to provide Premiere Pet Sitters of Paso del Norte Inc. with keys and, if necessary, key fobs, remotes, and access codes, during the initial meet and greet. These will grant Premiere Pet Sitters of Paso del Norte Inc. access to your property, including any relevant doors or security systems.
Key Storage and Security: All keys, fobs, and remotes will be securely stored in a locked cabinet when not in use, and will be labeled with non-identifying codes that only representatives of Premiere Pet Sitters of Paso del Norte Inc. know how to decipher. Premiere Pet Sitters of Paso del Norte Inc. will not make copies of the keys provided. All access codes will be kept securely in your Time To Pet profile.
Access Authorization: You grant permission for Premiere Pet Sitters of Paso del Norte Inc. to provide keys, remotes, fobs, and access codes to any authorized representatives of Premiere Pet Sitters of Paso del Norte Inc. who are responsible for providing pet care services to your Pet.
Key Retention: At the end of scheduled services, your keys, fobs, remotes, and access codes will be automatically retained by Premiere Pet Sitters of Paso del Norte Inc. for future services, unless you specifically request their return. If 365 days have passed since your last completed service, Premiere Pet Sitters of Paso del Norte Inc. will attempt to contact you to arrange the return of your keys, fobs, and remotes. If we are unable to reach you, or if no response is received, we will securely dispose of the keys, fobs, and remotes.
Liability: Premiere Pet Sitters of Paso del Norte Inc. assumes responsibility for the proper handling of all keys and access materials provided. However, Premiere Pet Sitters of Paso del Norte Inc. will not be liable for any security incidents unrelated to its handling of the keys.
VETERINARY RELEASE
In the event your pet experiences a medical event or emergency and you cannot be reached in a timely manner, you give us the authorization to seek medical attention from the veterinary facility of our choosing, and to make decisions on treatment recommendations from the attending veterinarian(s). You authorize the release of your pet’s medical records from their regular veterinarian to aid in their care. Costs will be incurred for the medical assessment and care of your pet, and you accept full financial responsibility for such costs.
SEVERE MEDICAL EMERGENCIES
In your Time To Pet profile, you will choose a Severe Medical Emergency Directive for each of your pets. You release Premiere Pet Sitters of Paso del Norte Inc. and the owner and employees of the veterinary clinic from any liability in honoring your selected Directive as described below:
If, in the opinion of the attending veterinarian(s), your pet’s medical condition becomes terminal and hopeless, or death is imminent; or your pet is in a state of permanent unconsciousness; or your pet is suffering and it would be inhumane to keep your pet alive; or there is no reasonable expectation that your pet will recover and regain a meaningful quality of life; or your pet is in the terminal state of an irreversible fatal illness, disease, or condition; then, you direct that further treatment by life sustaining procedures, methods, and devices involving therapeutic or emergency care be:
Option A – withheld and withdrawn. I further direct that all treatments be limited to comfort and pain management measures only, even if they shorten my pet’s life. I authorize Premiere Pet Sitters of Paso del Norte Inc. to give consent on my behalf for humane euthanasia under these circumstances.
Option B – initiated and continued indefinitely, regardless of the expected outcome and cost of treatment. I understand that even with treatment by life sustaining procedures, methods, and devices, and therapeutic and emergency care, my pet’s condition may not improve, and my pet may die during treatment.
